Customer experience

Safeguarding trust in the age of AI: Findings and insights from new peer research

Mike Wilkins - Turo | Finding the right IDV & biometrics partner | Innovator Series

Fang Yu - DataVisor | CX & Friction

Fang Yu - DataVisor | Balancing the customer experience and necessary friction

Emily Seeberger - Mitek | Staying ahead of fraudsters

Emily Seeberger - Mitek | Common customer feedback

Emily Seeberger - Mitek | Ensuring user value

Gillian Channer - Mitek | Biometrics

Gillian Channer - Mitek | Product managers and vanity

Gillian Channer - Mitek | Product managers and customer experience

Tristan Prince - Experian | Customer Friction

Tristan Prince - Experian | Friction & the Customer Journey

Download our onboarding success kit

On-demand webinar: Human centered identity verification and authentication

Case Study: Virgin Money creates a seamless digital customer onboarding journey

Case study: NatWest achieves reduction in account opening times and fraudulent applications

Data sheet: MiPass

Case study: Top 25 US Bank avoided $16M fraud loss

5 tips for digital onboarding success from Fintech leaders

Case study: Moda

Case study: Countingup

The need for personalized customer experiences in financial services

Dan Slate - Wealthfront | Personalization & customer experience
