Case Study: Virgin Money creates a seamless digital customer onboarding journey

Virgin Money is a proudly ‘digital-first’ bank with a clear ambition to disrupt the status quo. It is of paramount importance that the Virgin Money platform, and the digital experiences the bank’s customers encounter, are world-class. However, competition from challenger banks is increasing and customer expectations are rising rapidly. Manual and offline steps for customers who failed database checks were slowing the onboarding process down and creating unnecessary friction and frustration for customers.

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