Customer-first UX technology
Mitek implements NFC technology into the Mobile Verify® IDV process with a customer-first UX approach. The result is exceptional customer experience where automated document classification guides the customer through an NFC or optical process to verify an e-passport or other e-document type. Mitek’s implementation of NFC technology is deployed within the Mobile Verify onboarding workflow, with seamless document verification fallback when NFC is unavailable
NFC capability works on almost every smartphone and does not require additional hardware. Most modern smartphones, iOS and Android, have an antenna that can read an NFC chip. Mitek’s implementation of NFC technology supports both Android and IOS operating systems to complete the document verification checks to strengthen fraud prevention.
UX is both a focus and core expertise of Mitek’s technology development, and for NFC we invested in usability studies to understand behavioral patterns of how people scan documents, hold devices, and the correlation of these attributes with the variability in the location of chips across biometric passports and identity documents. The result is a best-in-class NFC solution focused on delivering the highest conversion, lowest friction and lowest abandonment.