Identity verification for pension providers

Secure every pension. Support every customer.

With high-risk customers and complex digital threats, robust identity verification isn’t just important. It’s critical.

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Fraud is evolving. Are you keeping up?

Today’s pensions are under siege with £17.7M reported pension fraud lost*, coupled with mounting pressure to deliver smooth digital experiences, creating a perfect storm of risk, complexity, and customer expectation. How do you balance both?

Increasing fraud complexity
From account takeovers to redirected payments and pension liberation scams, outdated ID processes leave pension schemes exposed to impersonation and significant financial loss

Manual, fragmented processes
Paper-based processes and legacy systems create operational drag, compliance risk and above all poor member experience

Pressure to deliver for members
With an aging and digitally cautious or vulnerable, identity journeys need to work for everyone

The result? Delayed payouts, rising fraud costs, poor customer experience and increasing pressure from regulators and members alike.

Identity that protects, connects, and includes

Prevent and detect fraud at source

Spot high-risk activity early with deepfake detection, liveness, biometrics and more that detect fraud across the member journey

Authenticate securely

Verify members quickly, confidently and securely with Mitek, integrating seamlessly across your channels

Supporting every member

Deliver accessible, inclusive identity journeys that work for all of your members, no matter their circumstance

Check your suitability

Fight pension fraud without overburdening your teams

The growing threat of fraud is a daily reality in the pension industry. Putting both scheme assets and your members at risk.

Fraud not only results in financial losses, but disrupts the secure, seamless experience members expect. Enter the Mitek Verified Identity Platform (MiVIP), a powerful purpose-built solution designed to defend against pension fraud across all touchpoints.

MiVIP goes beyond outdated identity checks, providing intelligent, real-time verification that adapts to the complex needs of pension providers and administrators. Whether it's preventing impersonation during a change-of-bank request, authenticating proof of life, or safeguarding dormant accounts from takeover, MiVIP integrates effortlessly with your existing workflows.

Step into a future where security and convenience aren’t competing priorities—but the new standard in pension operations. With MiVIP, you don’t just reduce fraud—you restore confidence, streamline your operations, and deliver a better experience for every member.

*Trustees facilitating pension liberation found liable for £5.2m repayment by The Pensions Ombudsman’s Pensions Dishonesty Unit | The Pensions Ombudsman. (2024, November 28).