D'Janne Thomas - Upwork | Fraudsters exploit marketplace anonymity | Innovator Series

Protecting Digital Marketplaces: How Upwork’s D’Janne Thomas Tackles Fraud and Builds Trust

In this episode of the Innovator Series, D’Janne Thomas, Senior Operations Manager of Trust and Safety at Upwork, explores how fraudsters exploit anonymity in online marketplaces and why safeguarding trust is critical for every digital platform.

Fraud in marketplaces continues to evolve, from account takeovers and identity manipulation to impersonation schemes that undermine user confidence. D’Janne shares how advanced identity verification and authentication solutions play a vital role in preventing fraud, protecting users, and enabling safe growth at scale.

She also sheds light on the rise of scams within the job search marketplace industry and explains why fraud education and user awareness are essential to strengthening defenses against increasingly sophisticated threats.

Watch now to discover how Upwork and other platforms are rethinking digital trust, marketplace safety, and fraud prevention to protect their communities and create secure opportunities for legitimate users.