From threat to opportunity: digital identity for mobile operators

Today, mobile operators are conducting identity verification on post-paid customers. However, over the past decade, numerous countries have mandated identity verification to be performed for pre-paid SIM registration as well. ID verification is also required for the mobile financial services offered in many countries.

Despite this ongoing focus, identity verification remains a threat to mobile operator businesses, given the current, significant inefficiencies in the methods used for identity verification by mobile operators. These identity verification techniques create unnecessary friction at both initial registration and during remote customer onboarding.

These methods, primarily manual, are taking a toll on customer acquisition and revenue generation. In addition, current processes introduce the risk of account takeover and fraud, during the customer lifecycle. 

Read this white paper by Consult Hyperion and get insights on how digital identity verification can help telecommunications services providers and mobile operators to achieve their digital transformation goals.


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