2021 Mobile Deposit Benchmark Report
Now in its fifth year, the 2021 Mobile Deposit Benchmark Report conducted by Cornerstone Advisors, chronicles the changes in mobile deposit CX from 20 of the largest financial institutions in the United States.
The report is designed to pinpoint competitive best practices or gaps as the foundation for product roadmap updates that can best deliver measurable improvement in channel migration, customer satisfaction and end-to-end mobile payments readiness.
Mobile deposit adoption continues to rise
KEY FINDINGS FROM CONSUMER RESEARCH