2021 Mobile Deposit Benchmark Report
Now in its fifth year, the 2021 Mobile Deposit Benchmark Report conducted by Cornerstone Advisors, chronicles the changes in mobile deposit CX from 20 of the largest financial institutions in the United States.
The report is designed to pinpoint competitive best practices or gaps as the foundation for product roadmap updates that can best deliver measurable improvement in channel migration, customer satisfaction and end-to-end mobile payments readiness.
Mobile deposit adoption continues to rise
KEY FINDINGS FROM CONSUMER RESEARCH
of mobile banking users used mobile deposit for the first time in 2020.
of mobile banking users consider mobile deposit as one of the most important features.
intend to continue depositing checks using their mobile device in 2021.