Market Guide: Identity Proofing and Corroboration

"Seeking high confidence in the identity of customers continues to be an imperative. Security and risk management leaders responsible for fraud prevention must orchestrate a number of capabilities to bring identity proofing use cases within organizational risk tolerance."

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Key findings from the report 

  • The identity of customers, both new and returning, can be proven with different degrees of confidence, depending on the effort and cost spent, and the use cases in question. There is usually no “one-size-fits-all” approach.
  • The need to commonly deploy more than one identity proofing capability to build a robust process leads to challenges in evaluating and weighting myriad data points to reach an overall outcome.
  • There continues to be increased overlap between authentication, identity proofing and fraud detection use cases, leading to blurred lines in terms of internal responsibilities and vendor capabilities. In addition, there is a growing trend toward orchestrating identity proofing, fraud detection and orthodox credential-based methods that are traditionally used to provide confidence in the identity of returning customers.

Gartner, Market Guide for Identity Proofing and Corroboration, Akif Khan, Jonathan Care, 30 September 2019

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