Q&A with Varo

Mary Ann Miller is Fraud Strategy Leader at Varo, a mobile-only FDIC-insured banking app that is highly rated not only for no-fees checking and high-yield savings, but outstanding customer service as well.

Miller, who in previous positions executed complex, large-scale fraud and risk management strategies for enterprises all over the world, says customer experience is always at the heart of what she does. She talked about this obsession and why it’s so critical to business success today with Mike Sasaki, leader of the Mitek Systems global customer success team.