Q&A: secure and delightful digital onboarding: the role of ID document authentication

At a time when being hyper-connected is the norm, financial transactions are becoming increasingly digital, shifting the paradigm towards real-time, secure, seamless and engaging fully digital customer journeys. As business has shifted online, so has fraud. Fraudsters are as hyper-connected as good, sought-after customers, equally choosing digital as their go-to channel and tapping on an unprecedented level of breached data. In such a scenario, it’s imperative that financial institutions implement solutions to effectively balance risk and the customer experience. 


Use this Q&A with Aite Group’s Retail Banking Research Director, Julie Conroy, and Mitek’s Director of Product & Experience, Steve Craig, to discover how financial services providers are employing identity document authentication to meet ever-stringent Know Your Customer (KYC) requirements, generate operational efficiencies, reduce friction and provide a secure, fast, and delightful customer experience. 

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