Mitek commissioned Futurion to understand how top banks' CX impacts customer adoption and which specific areas deserve the greatest focus. Find out the details in this webinar as the study's lead author, Jim Van Dyke, explores the differentiation of 15 large retail banks’ mobile deposit solutions and how this results in predictable levels (and patterns) of customer adoption and loyalty.
The study measured 12 customer experience categories representing 54 specific criteria, and correlated them to adoption, loyalty and growth. This webinar includes new, unpublished findings and feature a Q&A session that includes Mitek's Mike Diamond at the end.
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