Webinar:  Understanding the Impact of Customer Experience (CX) to Mobile Deposit Adoption

Wed. November, 16, 2016, 1 pm – 2 pm EST (10 am -11 am PST) - Presented by Jim Van Dyke and Michael Diamond

Mitek commissioned Futurion to understand how top banks' CX impacts customer adoption and which specific areas deserve the greatest focus. Find out the details in this webinar as the study's lead author, Jim Van Dyke, explores the differentiation of 15 large retail banks’ mobile deposit solutions and how this results in predictable levels (and patterns) of customer adoption and loyalty.

The study measured 12 customer experience categories representing 54 specific criteria, and correlated them to adoption, loyalty and growth. This webinar will also include new, unpublished findings and feature a Q&A session that will include Mitek's Mike Diamond at the end.

As a result of attending this webinar you will learn:

  • How mobile deposit customer experience is moving the needle at top-performers such as Capital One, BBVA Compass, and Bank of America.
  • How each banks' CX is ultimately determining how customers adopt and engage with mobile deposit.

Banks mentioned: BBVA Compass, Capital One, Wells Fargo, Bank of America, U.S. Bank, Regions, Fifth Third, Chase, SunTrust, Bank Santander, PNC, Citibank, Navy Federal Credit Union, Citizens, and BB&T

 View the Webinar Now 

Host Speakers Include

Jim Van Dyke, CEO of Futurion, is a research-based strategic technology consultant, helping leaders capture the future of digital consumer identity, payments and financial services.  Prior to Futurion, Jim founded and led Javelin Strategy & Research. Mr. Van Dyke also volunteers on the Consumer Advisory Board of the Consumer Financial Protection Bureau (CFPB), with a focus on fintech and chairing the committee for the cards and deposits markets. He has held various research, strategy, and management positions in his 30+ years of experience in digital commerce.

Mike Diamond Michael Diamond: General Manager, Payments Solutions for Mitek

Mike has led teams and grown innovative technology companies such as Obopay, a global innovator in the mobile payments market, IBM and Alphablox in the business analytics markets, and S1 and Edify in the online banking and financial technology markets.