Technical Support Engineer

Location
Paris
Position Type
Contract
Team
Software development

As a Technical support Engineer and member of our Customer Support team you will monitor the integration of our products with existing customers.    

Your responsibilities

  • Monitor and support the progress of new customer projects
  • Provide initial training and ongoing assistance to customers.
  • Reproduce and analyze the problems encountered
  • Propose solutions to customer issues and monitor their implementation.
  • Ensure the delivery of licenses of our software
  • Identify documentation deficiencies
  • Maintain a knowledge base of frequently asked questions
  • Report bugs to development teams, providing the full scope of applicable elements.
  • Work in conjunction with R&D, Pre-Sales and Sales teams.

What we are looking for

  • This will be a contract position for a term of 6 months.
  • Bachelor’s degree accompanied with 2+ years of computer training.
  • Knowledge of C/C++, C#, VB, Java
  • Knowledge of Microsoft Windows
  • Technical English (reading, speaking, writing) is required to communicate with customers and internal teams
  • Ability to effectively discuss technical topics with non-technical individuals.
  • Strong attention to detail and a customer service orientation are essential to ensure a quality service
  • Good problem-solving skills
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