Location: 
San Diego, CA
Position Type: 
Full Time

"Accelerating the digital transformation of business through intelligent mobile capture."

Mitek (NASDAQ: MITK) is an innovator in Artificial Intelligence and Machine Learning that simplify everyday tasks, is seeking qualified candidates for a Technical Support Engineer in the San Diego area. 

Mitek (NASDAQ:MITK) is a global leader in mobile capture and identity verification software solutions. Mitek’s ID document verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 5,500 organizations and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more.

We have a track record of breakthrough achievements that have helped to transform mobile banking and the identity authentication markets. As a result, we have grown globally with offices in the UK and the Netherlands and are listed on the NASDAQ.  

We’re looking for team members that live our core values of Delivering, Learning and Caring.

What You’ll Do (Role Description)

The Technical Support Engineer is an integral part of Mitek’s Customer Success team and interface with customers to troubleshoot Mobile Imaging & Verification Solutions via phone, email, ticketing systems, and other channels. You will interact with internal stakeholders as well as client teams to solve problems and resolve issues.

  • Take ownership of customer issues reported and see problems through to resolution
  • Provisioning customers with Mitek Products including SDK packages
  • Administrate SaaS platform for customer cloud accounts
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of support ticket with accuracy and precison

Who Have (Soft Skills, Attributes)

  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Customer empathy

What You Need (Skills/Experience)

  • Proven working experience in technical support or as an IT support representative
  • Working knowledge of Server technologies, including utilities and scripting
  • Latest trends and methodologies in technical support
  • Proficiency in many of the common day to day tools for webinars, conferencing, and ticket handling
  • High level or working knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
  • Working knowledge of web service technologies (Web Services, REST/JSON, SOAP/XML)
  • Knowledge of mobile landscape and trends desired

What Would be Nice (Preferred Skills/Experience)

  • Experience with any type of computer scripting languages
  • Team leadership experience

Education

  • A 4 year technical degree or equivalent experience

Apply today by emailing your resume and cover letter to jobs@miteksystems.com with the job title in the subject line.