Location: 
San Diego
Position Type: 
Full Time
Team: 
Account Management

What You’ll Do (Role Description)

As a the developer of Mobile Check Deposit technology that is used by thousands of banks and over 50 million consumers across the United States and Canada, we are building on our success in Mobile Deposit and expanding rapidly into the growing and innovative Mobile Identity market.  This is an exceptional opportunity to join a high-growth public company and take part in cutting-edge, innovative technology which serves top tier customers building best-in-class mobile user experiences. 

The position will combine a strong technical aptitude, ability to solve customer issues, and account management skills. The primary focus of this position will be to ensure the success of Mitek’s key enterprise customers through technical consultation, metric-based analysis, and laser focus on overall customer happiness.

Responsibilities

  • Understand all aspects of post-sales customer support and will be responsible for driving customer retention, adoption and loyalty with defined metrics and performance indicators
  • Be a customer advocate with an ability to prioritize issues accordingly while bearing in the mind the technical, financial, and long-term strategic implications
  • Provide technical consulting to enterprise customers including installation support, troubleshooting, performance tuning and reporting
  • Participate in technical meetings with enterprise customers involving IT, security compliance, quality assurance and product management teams
  • Participate in and lead roadmap reviews to determine upcoming needs and opportunities for customers
  • Have successfully installed a Windows Server application
  • Have a history of working in a technical support organization and manage a queue of multiple customer issues
  • Have very strong communication skills to effectively interact with various levels of customer technical and management personnel

Who You Are (Soft Skills, Attributes)

  • Self-starter and entrepreneurial mindset
  • Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
  • Data-driven, strategic mindset
  • Logical and creative problem-solving
  • Excellent interpersonal and relationship management skills
  • Planning, organization, and facilitation skills
  • Ability to manage and influence others (both within and outside your own direct work-group)
  • Ability to summarize complex issues simply and effectively

What You Need (Skills/Experience/Abilities)

  • 5+ years of experience in solutions consulting, integration, deploying and supporting web services
  • 5+ years in a customer facing role
  • 3+ years of experience with IIS, .NET, SQL Server and XML/SOAP 
  • Strong project and customer management skills
  • Understanding of SAAS concepts, including churn and how to analyze key user experience and technical metrics
  • Proven ability to negotiate requirements, document technical specifications and lead integration effort
  • Deep understanding of Service Oriented Architecture (SOA), Web Services and security protocols
  • Experience installing and configuring virtual machine environments.
  • Experience with Windows server administration, IIS configuration, backup and recovery procedures, deploying system service packs and security updates
  • Must be able to convey key architectural principles to client technical teams as well as internal engineering staff
  • Have a successful track record proactively managing an external customer base, preferably in the banking and financial services sector
  • Experience partnering with cross-functional teams to share customer insights, requests, pain points and future plans
  • Demonstrated expertise related to the management a customer throughout their buyer’s journey. Previous account management experience is preferred
  • Ability to develop, record, analyze, and generate recommendations based on data-driven findings, metrics, and KPIs

About Mitek

"Accelerating the digital transformation of business through intelligent mobile capture."

Mitek (NASDAQ: MITK) is an innovator in Artificial Intelligence and Machine Learning that simplify everyday tasks.

We are a global leader in mobile capture and digital identity verification software solutions. Mitek’s ID verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 6,100 organizations and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more. 

We have a track record of breakthrough achievements that have helped to transform mobile banking and the identity authentication markets. As a result, we have grown globally with offices in the UK, the Netherlands and Spain.  

We’re looking for team members that live our core values of Delivering, Learning and Caring.

Apply Now