San Diego, CA
FLSA Status: 
Position Type: 
Full Time

"Accelerating the digital transformation of business through intelligent mobile capture."

Mitek (NASDAQ: MITK) - a leading Cloud-business innovator in Artificial Intelligence and Machine Learning that simplify everyday tasks - is seeking qualified candidates for a Sr. Strategic Account Manager role based at our headquarters in San Diego, CA.

Mitek is a global cloud-technology leader in mobile capture and identity verification software solutions. Mitek’s identity verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 5,800 organizations and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more.

We have a track record of breakthrough achievements that have helped transform mobile banking and the identity verification markets. As a result, we are a NASDAQ-listed company and have grown globally at 30% annually for 5+ years, with headquarters in San Diego, CA and offices in the UK and the Netherlands.  

This is a very dynamic and fast-paced work environment.  A high degree of leadership and commitment are essential. We’re looking for team members that live our core values of Delivering, Learning and Caring.



What You’ll Do (Role Description)

As a Sr. Strategic Account Manager, you will generate business from assigned customers and prospects across key markets such as financial services, travel & leisure, payments, sharing economy, ecommerce and others.

You will:

  • Become an expert in identifying challenges that our prospective customers face, which can be solved with our Mobile Capture and Identity Verification Solutions
    • Close new, cross-sell / up-sell business consistently at or above quota level
    • Serve as a brand enthusiast with customers for Mitek’s suite of identity products
    • Develop account plans and work collaboratively with marketing, product and customer success departments to execute them
    • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
  • Build strategic plans and a broad contact base in each assigned account
  • Build and effectively communicate persona-specific narratives, along with business ROIs to link our value with client goals.


Who You Are (Soft Skills, Attributes)

  • Demonstrated history of developing, retaining and growing key client accounts
  • Personally accountable self-starter with entrepreneurial mindset
  • Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
  • Data-driven, strategic mindset
  • Logical and creative problem-solving
  • Draws satisfaction from solving customer issues, not afraid to tackle and solve complaints
  • Professional demeanor and excellent interpersonal skills with all levels of clients and internally
  • Planning, organization, and facilitation skills
  • Ability to manage and influence others (both within and outside your own direct work-group)
  • Ability to summarize complex issues simply and effectively
  • Uses internal resources effectively and efficiently to support sales strategies
  • Bachelor’s degree


What You Need (Skills/Experience)

  • B.A. or B.S. degree
  • Experience within a fast-growing sales team that produces and exceeds their goals consistently
  • Experience selling to large companies at executive or “C” levels
  • Ability to effectively communicate client needs to internal stakeholders and align resources to serve client needs
  • Evidence that you are a top producer (as defined by production results that put you at the top 25% of your peers) and/or an over-quota/President's Club type
  • 10+ years of strategic account management and selling experience
  • A powerful work ethic
  • Tons of energy, passion, a good sense of humor and general curiosity
  • Street smarts
  • Emotional intelligence
  • Facility with MS Office Suite and Salesforce.com

Apply today by emailing your resume and cover letter to jobs@miteksystems.com with the job title in the subject line.