San Diego, CA
Position Type: 
Full Time
Cloud Ops

The Job

Mitek is seeking a cloudops engineer to help scale, maintain, and improve our best-in-class cloud-based products. The ideal candidate is someone who has a solid and successful background driving architecture, automation, and infrastructure on cloud-based and on-premise infrastructure, supporting production. The candidate will develop tools and strategies for networking, monitoring and automating infrastructure to support Mitek’s goal to create the best-in-class SaaS product. The ideal candidate must have the passion for cloud and experience in infrastructure as code, configuration management, monitoring and metrics and supporting production-grade AWS infrastructure.

A successful candidate must have great communication skills, passion, be able to think outside-the-box, and possess a sense of ownership. A proven track record of designing, developing, and maintaining dependable mission-critical systems and products is a must.

What You’ll Do (Role Description)

  • Design, implementation and maintenance of a resilient, fault-tolerant, scalable, and secure global cloud infrastructure
  • Management of all globally available Mitek cloud operations infrastructure
  • Respond to production issues and drive the production to excellence
  • Configuration and administration of Mitek cloud operations systems including firewalls, directory service, and other services
  • Participate in on-call schedule to provide 24x7 support, troubleshooting, and incident management
  • Design, implement, and maintain the customer facing and corporate global data center technologies with a focus on Infrastructure-as-a-Service (IaaS)
  • DNS and SSL certificate management
  • Configuration and administration of MSSQL, MySQL, MongoDB, RavenDB including automation of Backup and Recovery
  • Implement and improving monitoring and analytics of the infrastructure, application, and services
  • Build and innovate tools or automation to replace operating manual processes, deployment, and operational tasks
  • Resolve problems at their root with simple and repeatable solutions
  • Providing support for development teams during analysis of performance issues and root cause analysis after outages
  • Design automated systems management solutions with self-repair as the goal
  • Deployment of new software releases in the production environment
  • Create processes that enhance operation workflow and provide positive customer impact

Who You Are (Soft Skills, Attributes)

  • Bachelor’s degree in computer science or related field
  • Minimum 5-7+ years of experience in cloud engineering and cloud technologies
  • Hands-on experience with AWS in production environment including EC2, VPC, S3. RDS, IAM, ELB, CloudWatch, Route53, EBS, ElasticIP, Lambda Scripts, etc,
  • Expert in Windows and Linux in an enterprise production environment
  • Containerization practices (Docker, Consul, AWS ECS, and related infrastructure)
  • Expertise in network architecture and security principles (e.g. load balancing, DNS, routing, firewalls, VPN, encryptions, etc.)
  • Expertise in designing high availability and disaster recovery
  • Monitoring solutions (Zabbix, Nagios) and Log Management (ElasticSearch, Syslog)
  • Knowledge of scripting languages such as Bash, PowerShell, Python, Ruby
  • Experience using and developing configuration management tools like Chef or Puppet
  • Understanding of Infrastructure as Code such as CloudFormation, Packer
  • Basic knowledge of CI, development and collaboration tools (Jenkins, Git, Jira, Confluence)
  • Excellent written and oral communication skills
  • Must be detail-oriented, organized, and have the ability to multi-task
  • A drive for results and customer focus
  • Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations

What Would be Nice (Preferred Skills/Experience)

  • Relevant experience in operating a B2B web platform
  • Knowledge supporting and implementing Microsoft Active Directory Services
  • Understanding of infrastructure as code (CloudFormation, TerraForm)
  • Experience supporting Windows environments using Powershell or other management tool
  • Knowledge supporting IIS application servers and related technologies
  • Experience with Operational Automation tools such as RunDeck

About Mitek

"Accelerating the digital transformation of business through intelligent mobile capture."

Mitek (NASDAQ: MITK) is an innovator in Artificial Intelligence and Machine Learning that simplify everyday tasks.

We are a global leader in mobile capture and digital identity verification software solutions. Mitek’s ID verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 5,900 organizations and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more. 

We have a track record of breakthrough achievements that have helped to transform mobile banking and the identity authentication markets. As a result, we have grown globally with offices in the UK, Spain and the Netherlands.  

We’re looking for team members that live our core values of Delivering, Learning and Caring.

Apply Now