Solutions Architect

Position Type
Full Time
Professional services

The Solutions Architect will play an important role in the post-sales/implementation phase of our products with our customers. They’ll work directly with the customer, with both leadership and technical personnel, in order to successfully embed our MiSnap mobile capture technologies into existing platforms and applications for identity verification of their customers making use of their products. 

·        Collaboration with internal/external teams to develop robust solutions

·        Accurately scope out and communicate the project implementation efforts to the customer

·        Serve as the main technical point of contact throughout the customer onboarding process

·        Educate customers on Mitek product offerings, integration techniques, and best practices

·        Work closely with the teams of clients/partners to understand their development environment

·        Support and assist customer with end-to-end troubleshooting when issues arise 

·        Capture and provide valuable customer feedback for product improvements

·        Remain highly organized in a fast-paced dynamic environment

·        Self-starter and entrepreneurial mindset

·        Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment

·        Logical and creative problem-solving

·        Excellent interpersonal and relationship management skills

·        Planning, organization, and facilitation skills

·        Ability to manage and influence others (both within and outside your own direct work-group)

·        Ability to summarize complex issues simply and effectively

·        Bachelor’s Degree in Computer Science, MIS, BSEE, or equivalent experience

·        At least 5 years of relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development

·        Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture

·        Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML)

·        Previous mobile app development experience (Android or iOS)

·        Familiarity with industry standard tools used for development and debugging: Web Proxy - Postman, Fiddler; Mobile App - Android Studio, XCode, or other IDEs

·        Proven customer facing experience and solutions based consulting

·        Experience and knowledge of effective project methodologies and practices

·        Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality

·        Strong communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually 

Click for more info

Apply Now