Location: 
Barcelona, Spain
Position Type: 
Full Time
Team: 
Customer Success

What You’ll Do (Role Description)

The Solutions Architect will play an important role in the post-sales/implementation phase of our products with our customers. They’ll work directly with the customer, with both leadership and technical personnel, in order to successfully embed our MiSnap mobile capture technologies into existing platforms and applications for identity verification of their customers making use of their products. 

Responsibilities

  • Have complete visibility of the project
  • Collaboration with internal/external teams to develop robust solutions
  • Accurately scope out and communicate the project implementation efforts to the custome
  • Serve as the main technical point of contact throughout the customer onboarding process
  • Educate customers on Mitek product offerings, integration techniques, and best practices
  • Preparation of documentation and technical information: documents, webinars, etc.
  • Work closely with the teams of clients/partners to understand their development environment
  • Support and assist customer with end-to-end troubleshooting when issues arise
  • Capture and provide valuable customer feedback for product improvements
  • Remain highly organized in a fast-paced dynamic environment
  • Follow up on the incidences

Who You Are (Soft Skills, Attributes)

  • Self-starter and entrepreneurial mindset
  • Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
  • Data-driven, strategic mindset
  • Logical and creative problem-solving
  • Excellent interpersonal and relationship management skills
  • Planning, organization, and facilitation skills
  • Ability to manage and influence others (both within and outside your own direct work-group)
  • Ability to summarize complex issues simply and effectively
  • Interest in keeping abreast of developments in the world of technology
  • Customer-oriented

What You Need (Skills/Experience)

  • Bachelor’s Degree in Computer Science, Telecommunicatins engineering, MIS, BSEE, or equivalent experience
  • At least 5 years of relevant experience in software development, professional services, or enterprise architecture
  • Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture
  • Knowlegde in Cloud services and mobile technologies
  • Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML)
  • Familiarity with industry standard tools used for development and debugging (Postman, Fiddler)
  • Very valuable previous experience in the major sectors in which MITEK sells its products: banking and telcos
  • Knowledge of mobile landscape and trends desired
  • Proven customer facing experience and solutions based consulting
  • Experience and knowledge of effective project methodologies and practices
  • Proven project management skills
  • Problem-solving ability: identify and elevate performance issues through the appropriate channels; take initiative to resolve problems with high quality
  • Strong communication: interpersonal, written, and oral communication skills; ability to effectively support and motivate a team virtually

About Mitek

"Accelerating the digital transformation of business through intelligent mobile capture."

Mitek (NASDAQ: MITK) is an innovator in Artificial Intelligence and Machine Learning that simplify everyday tasks.

We are a global leader in mobile capture and digital identity verification software solutions. Mitek’s ID verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 5,900 organizations and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more. 

We have a track record of breakthrough achievements that have helped to transform mobile banking and the identity authentication markets. As a result, we have grown globally with offices in the UK, Spain and the Netherlands.  

We’re looking for team members that live our core values of Delivering, Learning and Caring.

Apply Now