Product Researcher

San Diego
Position Type
Full Time
Product Management

As a Product Researcher, you’ll be working closely with the Product and Engineering teams on the process of adding new document support to our mobile identify verification products. This role will focus on researching changes to global identity documents, identifying which are needed for specific countries and markets, recording information about the documents, collecting samples and continually looking for ways to make the process more efficient and effective.

What you will do

  • Based on either Product Management leadership direction or analysis of customer traffic patterns, research the identity documents required for a given country and/or markets
  • Record business requirements around identity documents for use by Engineering teams for adding support to the products
  • Look for opportunities to improve the methods of document research and the sharing of requirements with Engineering
  • Be the point-person for our Product and Engineering teams regarding product document coverage
  • Maintain a centralized repository of identity documents for recording everything we know about identity documents
  • Be the subject matter expert on identity document characteristics requirements as they pertain to our products

Who you are

  • Self-starter, relentlessly organized, has experience with managing numerous requests from multiple sources
  • Great communication skills - experience communicating to key stakeholders and sharing information for quality decision making in written or verbal form
  • Desire to define and improve internal processes

What you need

  • BA or BS degree in a technical, data analytics, business, mathematics or related field
  • 2+ years of experience gathering researching business/market intelligence
  • Meticulous attention to detail and excellent problem solving/troubleshooting skills

What would be nice

  • Experience with capturing ‘truth data’ for product development
  • Experience with Tableau (Data Visualization Software)
  • Basic skills using image editing software to manipulate images
  • Familiarity with data-interchange formats (json, yaml, xml, etc.)
  • Prior experience in secure practices of handling sensitive data and PII
  • Experience working with remote teams
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