Product Analyst, Customer Data

Location
San Diego
Position Type
Full Time
Team
Product Management

As a Product Analyst, you’ll be working closely with the Product and Customer-Facing teams in understanding the performance of identity verification products. This role will focus on measuring and monitoring key performance indicators, providing quantitative and qualitative analytical support, mining large datasets and utilizing business intelligence tools to extract trends & potential product performance issues. 

What you will do

  • Clearly define, monitor and publish key performance indicators (KPIs) for our products and customer experience
  • Perform random tests of customer transactions, collecting statistics, identifying patterns / issues using both qualitative and quantitative methods
  • Partner with Sales and Professional services for pre-sales, onboarding and post-sales analyses to ensure customer satisfaction and identify gaps in the customer onboarding process
  • Partner with the Customer Success team to proactively and reactively sample customer traffic and communicate insights back to the customer
  • Become the subject matter expert on Tableau, creating dashboards to be utilized by the business as well as leveraging existing dashboards for analyses

Who you are

  • Self-starter, relentlessly organized, with demonstrated capability of managing numerous requests from multiple sources
  • Great communication skills - experience communicating to key stakeholders and sharing information for quality decision making in written or verbal form
  • Possess the natural curiosity to explore the unknown, analyze data and further understand product performance

What you need

  • BA or BS degree in a technical, data analytics, business, mathematics or related field 
  • 2+ years of experience in data analysis related to business or market intelligence
  • Experience working with data visualization tools
  • Meticulous attention to detail and excellent problem solving/troubleshooting skills

What would be nice

  • Experience with Tableau (Data Visualization Software)
  • Experience with SQL databases
  • Knowledge of Agile and Scrum practices
  • Experience with capturing ‘truth data’ for product development
  • Prior experience in secure practices of handling sensitive data and PII
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