Location: 
San Diego
Position Type: 
Full Time
Team: 
Product Managment

What You’ll Do (Role Description)

The chosen candidate will perform a range of duties, including researching, creating and sharing statistics, analyzing customer traffic for gaps in our product offerings and performing quality checks on product performance. He/she will be part of the Product Management team, working closely with Product Owners of these identity products, Customer Success, Professional Services and Sales. 

Responsibilities

  • Lead continuous improvement over the global coverage of our products, researching changes to ID documents across countries (including identifying new document templates)
  • Be the point person for our global and Sales, Customer Success and Professional Services teams regarding questions about our identity products
  • Research ID document verification techniques for defining product enhancements
  • Collect and analyze customer data for recommendations on how they can improve their results
  • Maintain externally facing documents describing our coverage
  • Partner with Sales, Customer Success and Professional Services for pre-sales, onboarding and post-sales work to ensure customer success
  • Perform tests of customer transactions, collecting statistics, analyzing and identifying patterns / issues to be addressed
  • Partner with Customer Success to provide an additional level of investigation of customer-specific performance issues to provide actionable feedback to the customer
  • Analyze the effects of putting IDV in different phases of customers' workflowParticipate in POCs by monitoring traffic for anomalies

Who You Are (Soft Skills, Attributes)

  • Self-starter, relentlessly organized, has experience with managing a product backlog and voicing opinions on priority, release and/or roadmap decisions
  • Great communication skills - experience communicating to key stakeholders and influencing/leading members from a wide range of internal groups
  • Passionate about combining bleeding edge technology with best practices in agile and lean – can make the right things happen quickly and with clear plans for delivery

What You Need (Skills/Experience/Abilities)

  • BA or BS degree in a technical, analytics, business, mathematics or related field
  • 2+ years of experience in data analysis and managing small-medium projects
  • Experience driving results within a product development environment, interacting with development, product and sales teams
  • Experience creating professional documentation
  • Proven experience with doing research and finding methods to solve business critical problems
  • Must be a self-starter, with a relentless attention to detail, has experience with managing numerous requests on their time and executing effectively
  • Must have great written and verbal communication skills which will be applied to both internal and external recipients
  • Knowledge and experience in any area of the Identity Proofing or Mobile Fraud Prevention eco-systems is highly desirable – strong interest in being immersed in this area a must
  • Exposure to mobile imaging and/or experience managing products serving the financial and payments industry highly desirable
  • Experience with Tableau reporting highly desirable
  • Excellent written and verbal communication 
  • Meticulous attention to detail and excellent problem solving/troubleshooting skills 
  • Willingness and ability to travel – up to 20% of time

About Mitek

"Accelerating the digital transformation of business through intelligent mobile capture."

Mitek (NASDAQ: MITK) is an innovator in Artificial Intelligence and Machine Learning that simplify everyday tasks.

We are a global leader in mobile capture and digital identity verification software solutions. Mitek’s ID verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 6,100 organizations and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more. 

We have a track record of breakthrough achievements that have helped to transform mobile banking and the identity authentication markets. As a result, we have grown globally with offices in the UK, the Netherlands and Spain.  

We’re looking for team members that live our core values of Delivering, Learning and Caring.

Apply Now