IT Support Specialist

Location
Barcelona
Position Type
Full Time
Team
Corporate services

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.   

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Take your career in IT Support to the next level!!

As an IT support Specialist, you will be responsible for regional implementation, maintenance and administration of Microsoft Windows and Apple MacIntosh desktops and vendor management, as well as some facility services duties.

What you will do

  • Provide Tier-1 support to regional staff for all office-related software and hardware issues. 
  • Assist in planning, coordinating, and consulting with vendors and clients for hardware/software purchases, product services and support. 
  • Manage day to day relationships with facilities management.  
  • Provide support to site-managed technical staff regarding system administration and usage. 
  • Assist in office moves, buildouts and infrastructure maintenance. 
  • Assist efforts of colleagues who are involved in diagnostics and correcting system-related failures and performing system management activities; help determine logical solutions to complex system administration and application problems with administrators at other locations. 

What you need (to be successful in this role)

  • Be a problem solver, motivated to solve issues and help fellow employees. 
  • Have strong attention to detail. 
  • An excellent communicator in both English and Spanish. 
  • Show the ability to establish and maintain effective working relationships with customers and system administration staff. 
  • Studies in computer science, management information systems, or a related field. 
  • Min. of 2 years of relevant experience, or equivalent combination of education and experience with IT systems. 
  • Mac and Windows administrative capabilities alongside experience doing related system administrative duties such as account creation, permissions, and software maintenance.  
  • Willingness to expand knowledge to include Linux/Unix systems as needed. 
  • Previous experience with ticketing tools, such as ServiceNow. 
  • Ability to lead small projects and work autonomously.

What would be nice to have

  • Experience in facilities management and communication with IT vendors.

What we offer you

  • 6 months fixed-term contract (with possibility to become permanent after that period).
  • Flexible hours and the possibility to work in a hybrid model (2/3 times per week in the office). 
  • An innovative, fast-grown pace environment with a great culture.
  • A diverse, inclusive, Agile-native ecosystem where everybody counts.
  • Access to continuous training and development opportunities within the company.
  • Join one of the top worldwide players in the ID verification industry.
  • A competitive salary + perks and benefits. 

€22,000 - €26,000 a year
Base salary annual gross

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 
 
Benefit offerings  may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 
Financial future: retirement/pension plan contributions, MTK stock plan participation  
Income protection: life event & disability coverage 
Paid time off: generous annual leave, company holidays, volunteer time off 
Learning: e-learning license, tuition reimbursement, hackathons 
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance 
 
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further! 
I'm interested