Identity Verification Agent

Position Type
40 - Agent Assist Operations

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.   

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Our Agent Assist team is an important and vital step in the identity verification process for our global customers.  Through your work Mitek provides banks, financial institutions, marketplace businesses, and other customers, the additional peace of mind in fighting fraud and ensuring end customers are safe and secure when using their systems.   

Are you someone who likes to work independently, but also likes to work in a team? And are you high a sense attention to detail and accuracy? Then we are looking for you!

What You'll Do

  • Perform 1st line identity check on authenticity features;
  • Confirm whether identity documents are administratively and legally accurate;
  • Enter, compare and adjust personal identification data in the system control fields;

What You Need

  • Minimum VMBO work and knowledge level.
  • Fluency in Dutch and/or English, both spoken and written communication.
  • Willingness to work a flexible schedule of approximately 20 - 40 hours per week (during daytime and weekends).
  • Flexible Working Shifts: (e.g.: 10 am to 6 pm, 11 am to 7pm, 2pm to 10pm or 6pm to 00 pm

Who You Are

  • A team player who enjoys interacting with others, collaborating, etc.
  • Ability to work independently and accurately, with an eye for details
  • Sense of responsibility 

What Would Be Nice

  • Knowledge of ID documents
  • Experience with data entry work

What We Offer

  • Dynamic working environment; innovation, cooperation and results are central
  • We are open for your ideas / initiatives
  • Opportunities to develop yourself
  • Internationally oriented - worldwide network of customers
  • Competitive salary

€20,000 - €25,000 a year

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 
Benefit offerings  may vary based on geographic location
Wellness: medical, dental, vision, spending accounts, EAP 
Financial: retirement plan & company contributions, stock plan participation  
Income protection: life & disability insurance
Paid time off: generous annual allowance, company holidays, volunteer time off 
Learning: e-learning license, tuition reimbursement, hackathons 
Home office setup allowance  
Additional/optional benefits: pet insurance, identity theft protection, legal assistance 
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further! 
I'm interested