Customer Success Manager

Location
London
Position Type
Full Time
Team
Customer Success

As Customer Success Manager you create value for Mitek customers by ensuring clearly defined business outcomes and success metrics. Based on this you will build a success plan with the appropriately identified business objectives, metrics, stakeholders, milestones, and risks needed to achieve them. 

What you will do

  • You are accountable for driving high usage and adoption of Mitek’s products through the creation and execution of a thorough and action-oriented success plan
  • Leverage deep product expertise to expand the customer’s use of Mitek’s features/products
  • Build, maintain and leverage relationships within each customer to influence product adoption, create strong support for new opportunities and to secure their willingness to advocate on Mitek’s behalf
  • Demonstrate advanced understanding of customer’s business/industry and appropriately challenge the way a customer views their business, processes and Mitek’s products
  • Work cross-functionally to achieve the best outcomes for Mitek and our customers
  • Strategize, conceive and execute internal processes to streamline and scale customer-success work
  • Develop content and materials which can be used by customers, partners and employees to drive 

Who you are:

  • Excellent executive level engagement skills with an ability to establish strong relationships with business decision makers
  • Strong interpersonal skills that establish Trusted Advisor relationships with customers
  • Strong organizational/time management skills and the ability to manage 10+ customers simultaneously
  • Willingness to travel up to 25% (limited international, and US).

What you need

  • Bachelor’s degree or equivalent experience
  • 3 years of experience in Customer Success
  • 5+ years of experience in long-term account/partner management
  • Proven ability to map the customer’s business process to product capability
  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred
  • Understanding of SaaS customer engagement
  • Proficiency in English language

What would be nice

  • Experience in financial services
  • Experience in the identity space
  • Project Management experience
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