Associate Agent (Night Shift)

Position Type
Full Time
40 - Agent Assist Operations

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.   

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Join Our Mission: Provide Trust and convenience to every digital interaction.  

We are looking for professionals eager to contribute to an environment with growth and learning opportunities.  

Prevent and Protect: Your work directly counters major global threats like Fraud, Money Laundering, and Identity Theft by verifying client identities.  

Grow and Excel: No prior experience in Fraud Detection? No problem! We provide comprehensive training to equip you with the necessary knowledge to be successful in this role.  

If you, like us, really believe in the importance of preventing such crimes and want to be part of a diverse and dynamic team that is making a difference in the world, Mitek Systems is the place for you. 

What You Will Do (Core Responsibilities):

  • Review identity documents for administrative and legal accuracy. 
  • Assess whether the document is authentic/fraudulent. 
  • Create a Fraud Report when a fraudulent document is identified. 
  • Check the accuracy of information already in the system. 
  • Input additional information into the fraud detection system. 
  • Work onsite in our secure office in Leeds, with highly regulated information. 

Who You Are (Soft Skills):

  • Collaborative, detail-oriented individual who is eager to grow in a high-stakes environment. 
  • Continuous learner who values a new challenge. 
  • Good focus and attention to detail. 
  • Willingness to take decisive actions. 
  • Calm under pressure. 
  • Punctual and committed. 

Preferred Knowledge Skills and Abilities:

  • While a background in Criminology is a plus, we are focused on candidates from diverse backgrounds who are committed to our mission.

Office Location:

  • Leeds City Centre, LS1, Legal Quarter

What We Provide (Training and Benefits):

  • Development: For your first three weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.  
  • Health and Wellness: Full private medical coverage and life insurance.  
  • Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.  
  • Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.  
  • Work-Life Balance: Competitive hourly annual leave allowance.  
  • Culture and Community: Enjoy our casual dress code and engaging social events. 

£22,150 - £25,000 a year
- Night shift: £22,150 (+16% hourly premium for hours between 10:00 pm – 6:00 am).  
- 4-nights on and 4-nights off shift pattern: 7:00 pm to 7:00 am.  
-Availability will be required during weekends.  

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 
Benefit offerings  may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 
Financial future: retirement/pension plan contributions, MTK stock plan participation  
Income protection: life event & disability coverage 
Paid time off: generous annual leave, company holidays, volunteer time off 
Learning: e-learning license, tuition reimbursement, hackathons 
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance 
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further! 
I'm interested