Application Operations Specialist (Cloud /DevOps) - Mexico, full remote

Position Type
Full Time
Cloud operations

Mitek (NASDAQ: MITK) is a global leader in digital identity and digital fraud prevention. Our global platform and advanced identity verification technologies bridge the gap between the physical and digital world, providing our customers with new levels of control over their consumers’ experiences and making digital access faster and more secure than ever. Our solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning. Learn more at

Are you willing to take a step forward in your career as a cloud engineer?

Join now our amazing Application Operations (App Ops) Team in Mexico!!

You will be responsible for ensuring a high level of service continuity and reliability across the Mitek Systems SaaS products suite and critical infrastructure, responding to incidents and requests raised from system monitoring, escalations, or internal users of the Mitek Cloud Operations team in a 24x7x365 environment.

What will you do?

  • Monitor and respond to incidents relating to all Mitek SaaS Products and Critical services.
  • Escalate incidents and issues and take ownership of the escalation process outside the Application Operations Team.
  • Assist in implementing, modifying, and tuning application monitoring based on Cloud Engineering or Software Engineering recommendations.
  • Assist with production deployments and system upgrades.
  • Monitor systems and applications to proactively identify problems and perform periodical health checks.
  • Communicate problem and incident management updates to impacted business users including action taken to resolve.
  • Respond promptly to internal customers' trouble, request, or break/fix tickets and comply with NOC standards and the Cloud Operations team.
  • Assist in implementing, modifying, and tuning application monitoring based on Cloud Engineering or Software Engineering recommendations.
  • Provide support for root cause analysis and preventative analysis of incidents.
  • Ownership of Incident Management lifecycle during and after incidents including war-room management.

What do you need to be a good fit for this role?

  • 2-4 years of IT/Development experience including Network Operations Center.
  • Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field preferred.
  • Excellent written and verbal English communication skills (PLEASE REMEMBER TO SEND YOUR RESUME IN ENGLISH)
  • Understanding of troubleshooting efforts including evidence-based.
  • Solid documentation skills regarding system issues, troubleshooting steps, resolution, and communication with stakeholders.
  • Understanding of Software Change Management, Production Incident Management, Problem Management, System & Application Monitoring, and Logging.
  • Willing to work flexible hours including night and/or swing shifts and to be part of an on-call rotation
  • Experience with both Linux and Windows operating systems administration.
  • Experience with system and application health monitoring and alerting such as Grafana, Zabbix, Elastic Search, Nagios, and Kibana.
  • Working knowledge of basic network and routing concepts.
  • Experience in scripting languages such as Bash, Python, or Powershell.
  • Experience and proven success working in a highly collaborative environment.
  • May be required to lift up to 30 pounds.

What other skills you may have to be a perfect match?

  • Knowledge of scripting in Python, Bash, or Powershell.
  • AWS, Linux, or Microsft certifications preferred.
  • Experience with REST API’s and troubleshooting.
  • Knowledge of Kanban or other agile processes.
  • Understand cloud computing and hybrid model.
I'm interested