Application Operations Specialist

San Diego
Position Type
Full Time
Software development

We’re Mitek, the worldwide industry leader for mobile deposit and identity verification software solutions. If you've ever deposited a check or verified your identity using your phone, it's highly likely our software enabled that experience for you! Our Mobile Deposit® and Mobile Verify® products, built on our proprietary MiSnap™ mobile-capture SDK, are embedded into the apps of more than 6,500 organizations globally.

We are seeking an Application Operations Specialist to join our global CloudOps team based in our downtown San Diego office. You will be responsible for ensuring a high level of service continuity and reliability across our SaaS products suite and critical infrastructure. You will also be responsible for responding to incidents and requests raised from system monitoring, escalations, or from internal users of the Mitek Cloud Operations team in a 24x7x365 environment. 

What You'll Bring (Job Qualifications)

  • 2+ years of IT/Development experience including Network Operations Center
  • Experience with both Linux and Windows operating systems administration
  • Experience with system and application health monitoring and alerting such as Grafana, Zabbix, ElasticSearch, Nagios, and Kibana
  • Working knowledge of basic network and routing concepts
  • Experience in a scripting language such as Bash, Python, or Powershell
  • Understanding of Software Change Management, Production Incident Management, Problem Management, System & Application Monitoring, and Logging
  • Willing to work flexible hours including night and/or swing shifts and to be part of an on-call rotation

Nice To Have (Preferred Qualifications)

  • AWS, Linux, or Microsft certifications
  • Experience with REST API’s and troubleshooting
  • Knowledge of Kanban or other agile processes
  • Understanding of cloud computing and hybrid model

What You'll Do (Job Duties)

  • Monitor and respond to incidents of relating to all Mitek SaaS Products and Critical services.
  • Escalate incidents and issues, and take ownership of the escalation process, outside of the Application Operations Team.
  • Assist in implementing, modifying, and tuning application monitoring based on Cloud Engineering or Software Engineering recommendations.
  • Assist with production deployments and system upgrades.
  • Monitor systems and applications to proactively identify problems and perform periodical health checks.
  • Communicate problem and incident management updates to impacted business users including action taken to resolve.
  • Provide responses to internal customers' trouble, request, or break/fix tickets in a timely fashion and in compliance with NOC standards and Cloud Operations team.
  • Assist in implementing, modifying, and tuning application monitoring based on Cloud Engineering or Software Engineering recommendations.
  • Provide support for root cause analysis and preventative analysis of incidents.
  • Ownership of Incident Management lifecycle during and after incidents including war-room management.
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