Application Operations Manager (Cloud/DevOps) - Spain, full-remote

Location
Spain
Position Type
Full Time
Team
Cloud operations

Mitek (NASDAQ: MITK) is a global leader in digital identity and digital fraud prevention. Our global platform and advanced identity verification technologies bridge the gap between the physical and digital world, providing our customers with new levels of control over their consumers’ experiences and making digital access faster and more secure than ever. Our solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning. Learn more at www.miteksystems.com.

Take the next step in your career in Cloud Operations!

Now you can be part of our successful growth as a Manager of Application Operations to lead our global Application Operations Team.

The Application Operations team is responsible for ensuring Mitek's customer-facing SaaS products meet our high standards for reliability and availability.

Your contribution will be the key to the success of the App Ops team, being responsible for their development and roadmap.

In a hands-on role, you will also respond to incidents raised from system monitoring, customer escalations, and requests from Mitek internal users.

You will have opportunities to build infrastructure automation projects, improve cloud skills, join a highly collaborative team, and become familiar with Cloud and large-scale monitoring systems.

What will you do?

  • Train and mentor, in a coach/player role, a team of first responders (Application Operations Specialists) and systems engineers (Application Operations Engineers).
  • Escalate incidents, and issues, and take ownership of the escalation process, to other internal teams.
  • Develop a roadmap for imp technology and processes related to managing cloud SaaS platforms.
  • Implement, modify and tune application monitoring and cloud infrastructure in partnership with Cloud Engineering or Software Engineering.
  • Create/develop automation or procedures to address incidents or requests
  • Ownership of Incident Management lifecycle during and after incidents including war-room management.
  • Monitor and respond to incidents of relating to all Mitek SaaS Products and Critical services.
  • Perform production deployments and system upgrades.
  • Monitor systems and applications to proactively identify problems and perform periodical health checks.
  • Communicate problem and incident management updates to impacted business users including action taken to resolve.
  • Maintain a knowledge base of common resolution and recovery actions for all critical systems and applications.
  • Measure & report on production metrics including "Uptime" but not limited to using metrics and SLAs for each technology area monthly
  • Provide support for root cause analysis and preventative analysis of incidents.
  • Development of training documents and tutorials.
  • Communicate problem and incident management updates to impacted business users including action taken to resolve.

What do you need to be a good fit for this role?

  • Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field preferred.
  • Knowledge, skills and abilities typically gained through 5-8 years of IT/Development experience including in a Network Operations Center.
  • Leadership experience as a technical team lead or manager of an operations team.
  • Understanding of Software Change Management, Production Incident Management, Problem Management, System & Application Monitoring, and Logging.
  • Deep knowledge of monitoring Windows and Linux production workloads in a cloud environment.
  • Proven experience with system and application health monitoring/alerting such as Grafana, Zabbix, ElasticSearch, Nagios, and Kibana.
  • Strong experience in scripting languages such as Bash, Python, or Powershell.
  • Solid documentation skills regarding system issues, troubleshooting steps, resolution, and communication with stakeholders.
  • ·Proven success working in a highly collaborative environment.
  • Strong bias for action and ownership of customer problems.
  • Willing to work flexible hours including night and/or swing shifts and to be part of an on-call rotation.
  • Excellent written and verbal English communication skills.

What would be nice to have?

  • Knowledge of basic network and routing concepts.
  • Cloud service provider technologies such as AWS (Cloud vendor certifications preferred but not required.)
  • Strong knowledge of working with REST API’s and troubleshooting.
  • Proven experience with Kanban or other agile processes.
  • Strong knowledge of containers and serverless technologies.
  • Working knowledge of network and routing concepts.

What do we offer you?

  • Flexible hours and the possibility to work fully remote (in Spain) or from our Barcelona office.
  • Opportunity to work with cutting-edge technologies and challenging tasks in a highly qualified international team.
  • An innovative, fast-paced environment with a great culture.
  • A diverse, inclusive, Agile-native ecosystem where everybody counts.
  • Access to continuous learning and development opportunities within our company.
  • A highly competitive salary plus perks and benefits.
I'm interested