Success Stories

Banks Make Smartphone Connection

From The Wall Street Journal

J.P. Morgan Chase & Co., which started offering mobile banking in 2009, said that it has some 13 million customers who use its mobile services.
"We have gone from mobile as an experiment to mobile banking being a core experience that is just as important as the branches, call centers and the Internet," said Ryan McInerney, who runs the New York bank's consumer-banking operations.

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U.S. Bank to Launch Mitek's Mobile Photo Bill Payment

From American Banker

Chris Peper, vice president of mobile channel at $352 billion-assets U.S. Bank, calls this "the next step in this imaging innovation journey." The bank was one of the first to pilot NFC technology, mobile check deposit, and mobile P2P.
"We've seen the customer enthusiasm for mobile check capture and want to provide that same level of convenience to bill payment," Peper says. "What we hear from customers is that one of the biggest barriers to the adoption of bill pay is taking the time to do all that data entry, manually inputting the addresses and entering the payment info. It's easy to do transpositions and other typing errors, especially on a mobile device. This puts a very positive, exciting user experience in front of what was a barrier to using the service. We're excited to bring that new perspective to it and we do feel it's an opportunity for us to differentiate in the market."

Mitek and US Bank let users pay bills with their smartphone camera

From GigaOM

The San Diego company is launching its mobile photo bill pay services for the first time with U.S. Bank, enabling millions of customers to snap a photo of a paper bill to quickly add a payee or pay off a bill. The service, which can be used via smartphones and tablets starting early next year, is integrated into U.S. Bank’s mobile app.

Simple Fleshes Out Its Online Banking Service With Mobile Check Depositing

From TechCrunch

From the outset, online banking startup Simple has been focused on supplanting the brick-and-mortar banks in its users’ lives, but they haven’t always been equipped to handle every little transaction that comes up. Case in point — what happens when someone cuts you a check (after all, the holidays are right around the corner)?
Well, that’s no longer the case. According to a post on the official Simple blog, users are now able to deposit money from those pesky pieces of paper just by taking a photo with the company’s iOS app.

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Remote Deposit Capture

From Forrester

No mobile feature has made as big an impact as quickly as mobile remote deposit capture (RDC). Virtually every bank in the country is currently considering or building mobile RDC functionality; Citi launched its own mobile check deposit on February 10, 2012. Moreover, mobile RDC has given rise to other advanced features. One example is the ability to enroll in eBills by taking a picture of a paper bill — not something currently rolled out among the national banks but an idea that is gaining momentum. We believe mobile RDC will soon be table stakes for direct providers and large, national banks.

2012 US Mobile Banking Functionality Rankings, April 26, 2012

Learn Lessons From U.S. Mobile Banking

From Gartner

Take advantage of new capabilities available in mobile devices, such as higher-resolution cameras, to design and deploy useful customer applications.

Citi Customers Can Deposit Checks With Their Phones

From New York Times

Citibank is the latest bank to add remote deposit capture, which lets customers snap a photo of a check with their phone and with the touch of a button, deposit it into their bank account. No trip to the A.T.M. required.
…my experience went smoothly. Once you’ve downloaded the Citi Mobile app to your phone and open it, you simply touch “services,” then “make a deposit” and “continue.” You’re then prompted to enter your A.T.M card number and your pin code. When it’s time to snap the photo, it suggests setting the check on a dark surface in a well-lighted area.

PNC’s mobile deposit available company’s Virtual Wallet app

From Mobile Commerce Daily

The mobile deposit feature is available to PNC customers via the company’s PNC Virtual Wallet app.
PNC’s mobile deposit is a three-step process that takes about 90 seconds, per the company.
Consumers first select the deposit account, the amount and then photograph the front and back of the check.
Additionally, mobile deposits made before 8 p.m. are typically available the next business day.

Charles Schwab Mobile Deposit allows customers to deposit checks directly into their brokerage or bank account

From ABC News

Schwab launched its brokerage and banking mobile deposit iPhone app in May 2011, followed by the Android app the following month. Nearly 40 percent of all check deposits at SchwabBank came through mobile devices since the launch of the app.

Instant Binding Now in the Picture for Progressive

From Insurance Networking News

The number-one driver behind Progressive’s mobile plan is to determine how prospects and clients can use technology to make purchasing easier, says Matt Lehman, Progressive’s mobile business leader, Image Capture mobile technology.
We can’t get a shortcut around the information we need, and we need lots of pieces of data, so keying in that data can be challenging at best. What’s unique about a mobile device is that it’s faster and more convenient—so we are taking the next step.