Chris Peper, vice president of mobile channel at $352 billion-assets U.S. Bank, calls this "the next step in this imaging innovation journey." The bank was one of the first to pilot NFC technology, mobile check deposit, and mobile P2P.
"We've seen the customer enthusiasm for mobile check capture and want to provide that same level of convenience to bill payment," Peper says. "What we hear from customers is that one of the biggest barriers to the adoption of bill pay is taking the time to do all that data entry, manually inputting the addresses and entering the payment info. It's easy to do transpositions and other typing errors, especially on a mobile device. This puts a very positive, exciting user experience in front of what was a barrier to using the service. We're excited to bring that new perspective to it and we do feel it's an opportunity for us to differentiate in the market."